Vendor Management Analyst

Job Description

Brookstone Management is a leader in residential and commercial property preservation, Real Estate Owned, and Single/Multi-family rental management solutions and is currently experiencing rapid growth. We’re seeking a mid level leader with strong attention-to-detail, that is self-starting, and possesses a desire to learn and grow in their role as Manager of Vendor Management. To start, however, this individual will need to possess and demonstrate strong leadership and management experience and skillsets. This individual will be responsible for leading, growing, and developing both internal team members as well as our external networks of vendors leveraged across the country. The Manager of Vendor Management maintains relationships with internal teams, clients, and dependent third parties in an effort to meet and exceed standards. This role will also be responsible for recruiting, maintaining, training, and coaching both new and existing vendors, on top of appropriately staffing our networks for growth and shifting capacities.

Key Responsibilities

Recruiting, monitoring, and completing performance management activities across a large network of providers (vendors)
Review pricing, performance, and quality structures and standards for services rendered to ensure it is meeting expectations
Partner with various internal and external stakeholders to maintain, develop, and grow our networks in effort to meet or exceed client expectations
Maintain a network of suppliers, including following up on tasks and requirements, working with vendors/team members on questions and property level items, and maintaining appropriate service level agreements for various milestones
Reviewing internal management requests, general inquiries, providing all necessary data to support what is requested
Communicating with clients and/or vendors via phone and email regarding process, line level questions, and requirements
Review reporting and datasets in an effort to effectively maintain and manage multiple clients’ projects simultaneously, reconcile items as necessary, and adhere to prescribed standards
Create various reports in Excel on an as needed basis
Recruitment and sourcing of new providers as clients needs and inventories change
Manage a team of internal team members, their performance and output, and general growth and development.
Maintain and evolve the business, the process, and internal policies/procedures
Train new or less experienced staff
Conduct performance reviews, deliver timely feedback, and do so in a professional manner
Embody thoughtful leadership and drive a sense of innovation
Consult, partner, and collaborate with internal and external parties
Day to day supervisory decisions, problem solving, and capacity measures
Attend and participate in industry events, conference, and other opportunities as assigned

Qualifications:

Bachelor’s degree or experience equivalent
10+ years of work experience in property management, real estate, banking, or working at a mid-level or larger institution
4+ years management experience or leadership equivalent
Proven ability to manage multiple competing priorities at a time
Excellent customer service skills
Excellent computer skills with proficiency using Windows 10
Excellent verbal and written communication skills
Self-motivated and able to thrive in results driven environment
Critical thinking and problem solving skills
Keen attention to detail and adherence to deadlines
Ability to display a sense of urgency, accountability, and ownership
Ability to analyze data and make decisions
Property Management, Real Estate, banking, or mortgage experience a plus
Knowledge and experience with reporting and Microsoft Excel
Ability to negotiate and support appropriate cost structures
Ability to learn various work-processing software/programs
Ability to work individually or as part of a team
Ability to travel up to 10% of the time

Benefits

Here at Brookstone, we provide in-depth training on our industry and our internal systems. We are a growing company and have excellent advancement opportunities. Brookstone prides itself on maintaining a positive work environment, and we are dedicated towards our continued success.