Vendor Support Specialist

About the Role

The Vendor Support Specialist serves as a key point of contact for vendors and internal teams, helping ensure a smooth vendor experience from onboarding through day-to-day support. This role is responsible for answering vendor inquiries, resolving issues, maintaining accurate records, supporting identity verification and sign-in processes, and partnering with vendor management and operations teams to improve service quality.

Key Responsibilities

Respond to vendor inquiries through approved support channels in a timely, professional manner.
Assist vendors with onboarding, account access, sign-in issues, documentation requirements, and identity verification steps.
Troubleshoot and resolve routine vendor support requests; escalate complex issues to the appropriate internal teams.
Maintain accurate vendor records, case notes, status updates, and follow-up actions in internal systems.
Coordinate with customer care, vendor management, compliance, operations, and technical teams to resolve vendor concerns.
Monitor recurring issues and recommend process improvements to reduce repeat contacts and improve vendor satisfaction.
Support reporting needs by tracking ticket trends, response times, resolution status, and other operational metrics.
Ensure all vendor interactions follow company policies, privacy expectations, and compliance requirements.

Required Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Experience in customer support, vendor support, account support, operations, or a related service role.
Strong written and verbal communication skills with the ability to explain processes clearly and professionally.
Ability to manage multiple requests, prioritize work, and follow through on open issues.
Comfort working with case management systems, spreadsheets, reporting tools, and standard office applications.
Strong attention to detail when reviewing documentation, updating records, and following process steps.
Problem-solving mindset with the ability to identify root causes and escalate appropriately.

Preferred Skills

Experience supporting vendor onboarding, vendor maintenance, or vendor management workflows.
Familiarity with identity verification, account access, compliance documentation, or sign-in support processes.
Experience collaborating with cross-functional teams such as customer care, compliance, technical support, and operations.
Ability to analyze support trends and suggest practical improvements to processes, templates, and knowledge resources.
Bilingual skills are a plus, depending on business needs.

What Success Looks Like

Vendors receive accurate, timely, and helpful support.
Vendor issues are documented clearly and resolved or escalated without unnecessary delay.
Internal teams have reliable vendor information and status updates.
Common support issues are identified and used to improve training, workflows, and communication.

Work Environment and Schedule

This is a full-time position in an office environment. Standard business hours are expected, with occasional overtime.